Which forms of payment do you accept for orders placed online? We accept payment via credit and debit cards. Specifically, we accept Visa, MasterCard, American Express, and Discover. Unfortunately, we do not accept checks, money orders, cashier's checks, or purchase orders for payment of orders placed online.
Please note: If your order includes an item that is particularly large, or if you have ordered in large quantities, our shipping calculator may not accurately give you the total shipping cost for your order. In most cases, this will not be a problem, but in the case of a large discrepancy, you will be notified of the difference and your order may be held pending your reply.
Most orders placed by 1:00 pm Central, Mon-Fri, will usually ship the same day, providing credit card information is correct, your order is not oversize air, and it is not a holiday. Exceptions might occur during rush holiday periods or if there is a problem getting a correct authorization with the credit card used to place the order. If time is of the essence, please let us know on the "Special Instructions" portion of the Order Form. Additionally, give us a quick way to contact you in the event of a problem.
How long will it take to receive my order? Orders generally ship the same or next business day. Arrival time depends on the service level you choose at the time you place the order (Ground, 3-Day, 2-Day, or Next Day). Please refer to our Shipping Time Estimator to get specific information on how long it will take your order to get from us to you.
How do I track an order? Once you have placed your order, you check its status and track it by going to our Track Order page. Enter your order number in the first field and the zip code of the billing address in the second field, and then click the "Find Order" button.
How do I make changes to or cancel my order? We have set up our system to automatically process your order as quickly as possible. For that reason, we CANNOT make changes to or cancel your order after it has been submitted on our website. Please double-check all of your address information, the products you ordered, and the shipping method you've selected prior to completing your order. If an error is made, we need you to receive the order and return it (if the return policy allows) for a refund. We are unable to refund your cost of shipping and handling if you decide that you do not want an order after it has been sent to the warehouse for processing. Our goal is to ship orders immediately, so we apologize for any inconvenience this may cause. To find out more about our item exchanges and order cancellations/returns, view our returns policy.
I am a little concerned about using my credit card on the internet. How safe is it? Ordering on our site is as safe as placing an order over the phone, thanks to the security measureswe have in place. When you enter your personal information, you are on a secure connection ("Secure Sockets Layer" or SSL for short). This is the same standard of security used by many financial institutions. As far as how we use your personal information, please refer to our Privacy & Security Information page.
