Factory Card & Party Outlet is committed to providing you with an easy and enjoyable shopping experience. For your convenience, we have listed our most commonly asked questions below, organized by topic. Click any topic or question below to display the answers. If your question is not covered on any of these pages, please contact us.

Shopping FAQ
Ordering & Shipping FAQ
Returns FAQ
Privacy & Security FAQ
Our Stores & Company FAQ
Contact Us

Shopping FAQ

• How do I find a product?
• How do I select the right sized costume?
• Are all products in your stores also available on your Web site?
• Technical tips for improving viewing quality

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Ordering & Shipping FAQ

• How do I use my coupon or promo code?
• Why was the promo code I entered not applied to my order?
• My organization is a Fun Stuff Club member. Can I use our discount online?
• I am a senior citizen. Can I use my discount online?
• Can I use an electronic gift card online?
• How much does shipping cost?
• Do you ship to APO/FPO or international addresses?
• Do you ship to P.O. boxes?
• Which package delivery carriers do you use?
• What types of payment do you accept?
• How do I know that my order has been received and/or shipped?
• Can I order products from your Web site over the phone?
• When will I receive my order?
• How can I track my order?
• Do you charge sales tax?
• Do you ship to Alaska & Hawaii?

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Returns FAQ

• What is your return policy?
• How do I return an item?
• May I exchange an item?
• Who pays for return shipping?
• Can I change or cancel my order?
• How long will it take to receive my refund after I return a product?

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Privacy & Security FAQ

• How do you protect my credit card information?
• How can I tell if my browser is secure?
• When will my credit card be authorized and charged?
• What will you do with personal information you collect on your Web site?
• What are cookies and what do they do? Does your Web site use cookies?

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Our Stores & Company FAQ

• Who is Factory Card & Party Outlet?
• Where are you located?
• How can I find a store near me?
• What are your store hours?
• Do you have a wholesale program?
• Do you have an affiliate program?
• Do you offer franchises?
• Do you make donatations?

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Contact Us