• How do you protect my credit card information?
• How can I tell if my browser is secure?
• When will my credit card be authorized and charged?
• What will you do with personal information you collect on your Web site?
• What are cookies and what do they do? Does your Web site use cookies?

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How do you protect my credit card information?
We use only the most up-to-date Internet protection software, digital certification and Secure Sockets Layer (SSL) to secure every transaction. If your browser supports SSL as most do, all the personal information that you send us, including credit card numbers, names, addresses and telephone numbers, will be instantly encrypted, or scrambled. This scrambling makes it difficult for any unauthorized persons to read as the information travels over the Internet.

The thawte Trusted Site Seal we display on our home page and throughout the site is a secure image that allows you to tell at a glance that your information can be transmitted securely. By clicking this seal you will get real-time confirmation of the validity of our security certificate. The thawte Trusted Site Seal pop-up will verify our company’s details as follows:

If you are still unsure about submitting your credit card information online, contact us to place your order by phone.

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How can I tell if my browser is secure?
When you visit a secure section of our site, which includes any section where you are asked to provide your credit card or personal information, two things will happen:

1) A fastened lock or solid key will appear in the bottom-right corner of your browser window. If you click this icon, our security certificate information will appear in a pop-up window. This certificate guarantees that your personal information is being encrypted and sent to our Web server only and not to another unauthorized server somewhere else.

2) In the address bar of your Web browser, the beginning of our URL will change from http:// to https://. The additional "s" in https:// indicates that your connection is secure.

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When will my credit card be authorized and charged?
Your credit card will be authorized when we receive your encrypted order and then charged when we ship your order.

If your credit card is not approved for any reason, we will contact you by phone to verify your personal information. You will then have the option of choosing a different credit card for that order.

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What will you do with personal information you collect on your Web site?
Factory Card & Party Outlet will not sell any of your information to anyone. We collect this information to better tailor your experience at factorycard.com and to better tailor the special offers, coupons and information we mail and/or e-mail to you. You may unsubscribe from our mailing and/or e-mailing lists at any time.

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What are cookies and what do they do? Does your Web site use cookies?
Yes, our Web site uses cookies. Cookies are small pieces of data that your Web browser stores on your hard drive. Cookies keep track of the information you access on a Web page to simplify your future visits to those pages. We use cookies to keep track of the items that you order during your shopping session. When you're ready to check out, all of the items are saved in your shopping cart by using the cookie. If you choose to disable cookies, our site will still work for you.

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